Warranty Claim Process

Documentation Required:

60-second video demonstrating the defect

5+ high-resolution photos showing:

Entire sign

Close-up of defect

Power supply connections

Original packaging (if available)

Submission:

Email to: info@elfneon.com

Subject: "Warranty Claim #[Order Number]"

Resolution Timeline:

Initial response within 48 hours

Remote troubleshooting attempt (if applicable)

Replacement parts shipped within 5 business days (when approved)

Important Notes About Our Products

Handcrafted Variations:

±3" size tolerance on custom pieces

Visible glue marks are normal

Minor color variations may occur due to:

Monitor calibration differences

UV exposure over time

Batch material variations

Operational Characteristics:

Audible humming (normal for LED transformers)

Mild warmth during extended use

Occasional flickering with dimmers

Special Circumstances

Shipping Damage: Must report within 7 days with unboxing video

Partial Defects: Only faulty components will be replaced

Refund Consideration: Limited to original product value (excludes shipping)

Customer Responsibilities

Retain all original packaging for 30 days

Do not discard defective components

Follow all installation instructions

Provide truthful usage history