Production & Shipping Timelines

All custom neon signs undergo a careful creation process before shipping:

• Express Orders: Manufactured and dispatched within 1-2 business days
• Standard Orders: Processed within 3 business days max
• Transit Duration: Typically 3-6 business days after dispatch
•  Total Delivery Window: 6-9 business days from order date

Important Shipping Notes

• Design Customization: Our design tool calculates applicable charges based on your selections
• Oversized Items: Signs exceeding 38 inches may experience extended carrier transit times
• Bulk Orders: 3+ pieces require additional production days (excluded from standard timelines)
• Peak Periods: Holiday seasons/force majeure events may cause carrier delays

Address Modification

Changes permitted only before shipment confirmation

Address alterations may:Incur additional shipping fees, Require order reprocessing, Once carrier pickup occurs, we cannot guarantee address changes. 

Delivery Challenges

While we ensure prompt dispatch, transit delays after carrier collection are beyond our direct control. In such cases:

• Dedicated support specialists will assist
• Maximum remedy: Full shipping cost refund (when dispatch met our timeline)

 Damage Claims Protocol

To protect your purchase:

 Immediate Action Required:

 Film unboxing (show sealed package first)

 Capture:

 Reporting Window: 7 calendar days from delivery

 Submit to: info@elfneon.com with subject "Damage Claim: [Order#]"

Omitted evidence invalidates replacement eligibility

 Loss Prevention Measures

Signature Requirement: Default for all deliveries

Waiving signature voids our liability for "delivered" status packages

 Lost Package Resolution:

• Verified losses: Free replacement
• Multiple failed deliveries: Returned to warehouse
• Reshipment fees apply
• Tracking Vigilance: Customers should monitor tracking updates and:
• Provide special instructions at checkout
• Coordinate with carrier for first-attempt success